Complaints

We always try to provide the best service possible, but there may be times when you feel that this has not happened. We have a complaints procedure to respond to patient grievances. We are not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure this does not stop you complaining to the Health Authority. If you wish to make a complaint please write to or speak to the practice administrator. Full details will be taken and a decision on how best to undertake the investigation. Your complaint will be acknowledge within two working days whenever possible.