Appointments

Urgent appointments

We also have appointments available on the with the duty doctor. This is by appointment only.

Please phone the reception staff and you will be given a time to attend. While we will try to keep to time the duty doctor who runs these sessions is also on call for any emergencies and so a wait may be unavoidable.

We are only able to deal with one problem in the surgery, and the duty doctor may not be able to deal with all requests on the day.

It is preferable not to attend these sessions for long standing problems or long term certificates as these are better dealt with in a routine appointment by the doctor who knows you.

Routine appointments

You may have to wait for a routine appointment with the doctor of your choice. You can of course book with another doctor if the wait is unacceptable.

We are able to offer 48-hour appointments with any doctor.

Appointments to see a practice nurse or health care assistant can be made up to 6 weeks in advance.

Patients have the right to request a particular doctor when booking an appointment and we will endeavor to accommodate you. However, this may not always be possible due to circumstances beyond our control.

Telephone Appointments

Many problems don’t need a face to face consultation.

Talking to a doctor can save you a trip to the surgery and allows us to offer an appointment to someone else. Telephone consultations should only be booked for matters that can be dealt with over the telephone and which will not require an appointment on the same day.

Please enquire at reception if you feel your problem can be accommodated by a telephone consultation.

Phone the surgery at your allocated time, where you will be put through to the doctor.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account
• phone us on 0208 269 2040, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Using The Doctors Time Effectively

GP appointments are booked to last 10 minutes. Longer appointments can be arranged for complex problems or if there are many problems to be discussed.

Please ask about this when booking an appointment. We would be grateful if you would bear this is mind when deciding on what you would like to discuss with the GP or nurse at your appointment.

Please do not save up many problems for a single consultation as this can lead to the surgery over running and delays for the following patients.