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Complaints

We always try to provide the best service possible, but there may be times when you feel that this has not happened. We have a complaints procedure to respond to patient grievances. We are not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure this does not stop you complaining to the Health Authority. If you wish to make a complaint please write to or speak to the practice administrator. Full details will be taken and a decision on how best to undertake the investigation. Your complaint will be acknowledged within two working days whenever possible.

Patients who have a comment or complaint about a GP, Dentist, Pharmacy or Optician, which cannot be resolved locally with the Practice administrator can contact NHS England at:
NHS England
PO Box 16738
Redditch B97 9PT.
Tel: 0300 311 22 33
Email england.contactus@nhs.net

Patients can also contact POhWER the NHS Complaints Advocacy for free independant confidential advice:

NHS Complaints Advocacy

Telephone: 0203 553 5960
(charged at local rate)

Minicom: 0300 456 2364

Text: Send the word ‘pohwer’ and then your name and number to 81025

Email: LondonIHCAS@pohwer.net

Skype: pohwer.advocacy

Fax: 01438 846 025

Post:
London IHCAS Advocacy Hub,
POhWER,
Hertlands House,
Primett Road,
Stevenage,
Hertfordshire, SG1 3EE

For more information visit the website at www.pohwer.net

© Neighbourhood Direct Ltd 2017
11-13 Charlton Road, Blackheath, London, SE3 7HB
Practice Website supplied by Oldroyd Publishing Group
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