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Friends and Family Test

The Friends and Family Test (FFT) in GP practices is a quick and simple way of collecting patient feedback to help us to improve the services we offer you.
This will not replace our annual patient survey

From the 1st of December, if you visit the surgery you will be about whether you would recommend the surgery to your family and friends, if they needed similar treatment or care. You will be given the opportunity to give your feedback by answering a simple question: “How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?” You will be asked to choose one of six options, ranging from “extremely likely to extremely unlikely”. You will then be invited to tell us: If we could change one thing about your care or treatment to improve your experience, what would it be?

Your response will be anonymous: you will be able to complete the FFT via our website or at the surgery. If you are unable to answer the question a friend or family member is welcome to respond on your behalf.

Please place your completed response in either the prescription box in the front porch or the suggestion box in the ground floor waiting room

The Friends and Family Test results will be published on our website and NHS England will also publish the results; from around the country, monthly.

The information will give the practice invaluable feedback about what you think of the care and the treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.

To take part in the FFT please complete our simple questionnaire either in the surgery or below.

For more information on the Family and Friends Test, please visit:
www.nhs.uk/friendsandfamily

 

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11-13 Charlton Road, Blackheath, London, SE3 7HB
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