Practice Receptionists

The receptionists are trained to listen to your needs, requests and queries.  They take and pass on messages.  They can give you information about the practice and facilities.  They also make appointments appropriate to your assessment of urgency.

Please remember that if the receptionist needs to ask you questions, they are carrying out our policy which is aimed at making the practice run smoothly.  They have been told to elicit information and are not being nosey.  They are bound by the same rules of confidentiality as the doctors and nurses.