Practice Charter

At The Blackheath Standard Surgery we work to a set of principles. These are set out in our patient charter which is shown below:

  • Patients should be greeted in a friendly and welcoming manner in all circumstances.
  • Patients have the right to confidentiality.
  • Patients should be seen within 30 minutes of their appointment time. Where there is likely to be a delay patients should be informed.
  • All patients will be treated equally. We do not discriminate on the grounds of gender, gender identity, race, disability, sexual orientation, religion or age.
  • Patients will be offered advice on how to stay healthy and avoid illness.
  • New patients registering with the surgery will be offered a health check.
  • Patients will be referred to a consultant when the doctor feels this is necessary.
  • Patients have the right to ask questions about their health, illness and treatment and to have these questions answered.

We aim:

  • To offer patients an appointment with a healthcare professional within 48 hours.
  • To see all patients with genuine urgent need as soon as possible.

Occasionally things do not run smoothly as we would like. This is often due to matters beyond our control, such as sudden emergencies.