The doctors and staff at this practice are committed to providing high quality healthcare and services to patients.
If you have a complaint or concern about the service you have received from the practice, please let us know by completing a complaints form. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. The complaints system meets national criteria.
Complaining on behalf of someone else
Medical records are protected by the Data Protection Act 1998. If you are complaining on behalf of someone else we need to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (i.e. due of illness) of providing this.
If you are not satisfied with our response
If you are not satisfied with the way we have dealt with your complaint, you can contact the South East London ICB (Integrated Care Board). Please send a copy of your letter or comments to contactus@selondonics.nhs.uk. The responsibility for investigating any issue arising from a complaint remains with the organisation that provided the service to you.
The ICB will retain personal information for the purposes of a complaint investigation only. To help make improvements to the services you receive, anonymous information about your complaint may be shared as part of their reporting process. Should you have any concerns about these arrangements please contact ICB on above email.
Remember:
- We want you to let us know if you are unhappy or have a suggestion about how we can do things better.
- All complaints are treated in the strictest confidence.
- Making a complaint will not affect your treatment or care.